The university course aims to provide useful knowledge for actively participating in the promotion, organization and management of social services; starting from the knowledge of legislation both at national and Marche Region level governing social services, it will address in depth the implementing regulations on certain kinds of social services. Successively, students will be involved also through testimonials and guided tours,  allowing them to experience the organizational and managerial practice. Work psychology issues will be analyzed which are fundamental for understanding the problems and dynamics of social service management

Starting from an analysis of the historical and legislative development of social services in Italy and in the Marche Region it will pay particular attention to the organization and management of the most important social services for senior citizens, minors, disabled persons and mentally disabled, as well as to certain issues related to work psychology which are useful in social service management. The teaching will deal with the following issues:

·  Analysis of national and regional legislation governing social services

·  social services for minors

·  social services for disabled persons

·  social services for senior citizen

·  social services for the mentally disabled

·  Residential service plans for the disabled

·  Work motivation

·  leadership

·  Teamwork

·  Stress, burnout, mobbing

·  communication with frailer users

·  relationship with death

Regarding the subject matter the student will need to demonstrate:

Mastery of the national and regional legislation governing social services

Knowledge of social services in areas of interest regarding senior citizens, minors, disabled persons and mental disabilities

Knowledge of welfare, educational and rehabilitation needs for social service users

Knowledge of dynamics of frail/family/service users

Capacity to plan social services

Knowledge of the main areas of interest about work psychology for the social services, work motivation, leadership, teamwork, stress, burnout, mobbing, communication, relationship with death.

The student has to participate in the management of a social service, understand the problems related to frail users , involve the family and have knowledge of the main teamwork dynamics and the psychological difficulties which caring relationships can entail

The teaching material prepared by the lecturer in addition to recommended textbooks (such as for instance slides, lecture notes, exercises, bibliography) and communications from the lecturer specific to the course can be found inside the Moodle platform › blended.uniurb.it

Meetings will be organized with special interlocutors, (public administrators, families of users, social service managers), classroom training, and, if possible, guided tours of the social services, within the scheduled timetable

Teaching

Lessons, exercises, seminaries, guided tours in social services

Course books

1. De Felice F., Psicologia del lavoro nelle organizzazioni dei servizi sociali, Goliardica editore, Trieste, 2012 - cap. 2/15, tot. pag. 223

2. Marinelli M., Trattare la malattia, curare le persone. Idee per una medicina narrativa, Franco Angeli Editore, MI, 2015, pag. 150

3. Crescentini A. De Felice F., Tonzar C., L'educatore psichiatrico e la riabilitazione in comunità, Carocci editore, Roma, 2004, pag. 198

Assessment

Oral exams, progress test to verify the comprehension of the issues

Disability and Specific Learning Disorders (SLD)

Students who have registered their disability certification or SLD certification with the Inclusion and Right to Study Office can request to use conceptual maps (for keywords) during exams.

To this end, it is necessary to send the maps, two weeks before the exam date, to the course instructor, who will verify their compliance with the university guidelines and may request modifications.

Course books

1. De Felice F., Psicologia del lavoro nelle organizzazioni dei servizi sociali, Goliardica editore, Trieste, 2012 - cap. 2/15, tot. pag. 223

2. Marinelli M., Trattare la malattia, curare le persone. Idee per una medicina narrativa, Franco Angeli Editore, MI, 2015, pag. 150

3. Crescentini A. De Felice F., Tonzar C., L'educatore psichiatrico e la riabilitazione in comunità, Carocci editore, Roma, 2004, pag. 198

Besides the books indicated for the students, they will choose with the teacher a particular subject to be developed in depth

Assessment

Oral exam on books and on the agreed subject

Disability and Specific Learning Disorders (SLD)

Students who have registered their disability certification or SLD certification with the Inclusion and Right to Study Office can request to use conceptual maps (for keywords) during exams.

To this end, it is necessary to send the maps, two weeks before the exam date, to the course instructor, who will verify their compliance with the university guidelines and may request modifications.