Università degli Studi di Urbino Carlo Bo / Portale Web di Ateneo


THEORY AND TECHNIQUES OF QUALITY (PASS/FAIL COURSE)
TEORIA E TECNICHE DELLA QUALITÀ (IDONEITÀ)

A.Y. Credits
2020/2021 6
Lecturer Email Office hours for students
Federica Murmura The office hours for students will be communicated at the beginning of lessons and published on the School of Economics website
Teaching in foreign languages
Course with optional materials in a foreign language English
This course is entirely taught in Italian. Study materials can be provided in the foreign language and the final exam can be taken in the foreign language.

Assigned to the Degree Course

Economics and Management (L-18)
Curriculum: COMUNE
Date Time Classroom / Location
Date Time Classroom / Location

Learning Objectives

The course aims to prepare the student on theoretical and methodological aspects related to quality, analyzing the causes of the changes in the quality concept and control and the effects that these changes result in the organizations. 

Program

Definitions and terminology of Quality. History and evolution of the concept of Quality. From product control to process control. From the control to the management of the Quality. The Quality factor in the company from cost to value.

The principles of Quality and the evolution towards Total Quality Management (TQM).

Customer care: the theoretical approach. The 5 gap model and the Kano model; the client's listening tools.

Process management: the process; functions and processes; classification and mapping of processes; the Quality of the process; the methodology for implementing process management.

The improvement: the PDCA logic; strategic planning; operational microplanification; the tools of improvement; the methods of improvement.

Leadership and human resources. The role of the leader. The role of human resources.

Mutual relations with suppliers. Vertical / horizontal integration.

Teaching Material

The teaching material prepared by the lecturer in addition to recommended textbooks (such as for instance slides, lecture notes, exercises, bibliography) and communications from the lecturer specific to the course can be found inside the Moodle platform › blended.uniurb.it

Supporting Activities

The educational material provided by the teacher can be found, along with other support activities within the Moodle> blended.uniurb.it platform


Didactics, Attendance, Course Books and Assessment

Didactics

The course involves the use of different teaching methods:

- frontal lessons;

- testimonies from entrepreneurs;

- classroom discussions.

Attendance

Compulsory attendance  is not expected. 

Course books

Lecture notes and other materials made available on Moodle> blended.uniurb.it platform.

Assessment

The evaluation is realized through written test consisting of 30 multiple choice questions on the main topics covered during the course. The time available to answer these questions is 30 minutes. In order to be eligible, the sufficiency threshold is to answer in a correct way to 18 questions out of 30.

Additional Information for Non-Attending Students

Course books

Lecture notes and other materials made available on Moodle> blended.uniurb.it platform.

Assessment

The evaluation of non-attending students is made by a written test consisting of 30 multiple choice questions. The time available to answer questions is 30 minutes. In order to be eligible, the sufficiency threshold is to answer in a correct way to 18 questions out of 30.

« back Last update: 17/07/2020

Condividi


Questo contenuto ha risposto alla tua domanda?


Il tuo feedback è importante

Raccontaci la tua esperienza e aiutaci a migliorare questa pagina.

Se sei vittima di violenza o stalking chiama il 1522

Il 1522 è un servizio pubblico promosso dalla Presidenza del Consiglio dei Ministri – Dipartimento per le Pari Opportunità. Il numero, gratuito è attivo 24 h su 24, accoglie con operatrici specializzate le richieste di aiuto e sostegno delle vittime di violenza e stalking.

Posta elettronica certificata

amministrazione@uniurb.legalmail.it

Social

Performance della pagina

Università degli Studi di Urbino Carlo Bo
Via Aurelio Saffi, 2 – 61029 Urbino PU – IT
Partita IVA 00448830414 – Codice Fiscale 82002850418
2021 © Tutti i diritti sono riservati

Top