ENGLISH (LIM-AZI) - B1
INGLESE (LIM-AZI) - B1
Business English Communication Skills
Business English Communication Skills
| A.Y. |
|---|
| 2020/2021 |
| Language Assistant | Office hours for students | |
|---|---|---|
| Maria Lucia De Paoli |
Assigned to the Degree Course
| Date | Time | Classroom / Location |
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| Date | Time | Classroom / Location |
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Learning Objectives
The course covers different topics regarding Business Communication and Business Skills (B1 Level) and is for LIMAZ I groups B1a, B1b, B1c, B1d and B1e.
The course focuses on how to communicate effectively in English in professional contexts.
Aims: expand your English vocabulary, improve your ability to write and speak in English in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports and emails, professional presentations and more.
English is the international language of communication and therefore the international language of business.
I encourage students to attend especially if you do not feel confident communicating in English. It is a good opportunity for you to learn and be exposed to the English language in a business context.
Topics - Semester 1
1. Communication
2. Writing emails
3. How to write a product description
4. Cultural Behaviour /Differences in Business
5. Making Contacts / Taboo or Not Taboo / Conversation Killer
6. Popup shops
7. Meetings / Keeping Track
8. Listening - Are you a Good Listener
9. Solving Problems
10. Handling Calls
11. Solving Problems
12. Negotiations - The Difficult Customer
13. Assertiveness
14. Making arrangements
15. Describing Equipment – Office Equipment
Teaching Material
The teaching material prepared by the language assistant in addition to recommended textbooks (such as for instance slides, lecture notes, exercises, bibliography) and communications from the language assistant specific to the course can be found inside the Moodle platform › blended.uniurb.it
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