Università degli Studi di Urbino Carlo Bo / Portale Web di Ateneo


ENGLISH (LIM-AZI) - B1
INGLESE (LIM-AZI) - B1

Business English Communication Skills
Business English Communication Skills

A.Y.
2020/2021
Language Assistant Email Office hours for students
Maria Lucia De Paoli

Assigned to the Degree Course

Modern Languages and Civilisations (L-11)
Curriculum: AZIENDALE
Date Time Classroom / Location
Date Time Classroom / Location

Learning Objectives

The course covers different topics regarding Business Communication and Business Skills (B1 Level) and is for LIMAZ I groups B1a, B1b, B1c, B1d and B1e.

The course focuses on how to communicate effectively in English in professional contexts.

Aims: expand your English vocabulary, improve your ability to write and speak in English in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports and emails, professional presentations and more.

English is the international language of communication and therefore the international language of business.

I encourage students to attend especially if you do not feel confident communicating in English. It is a good opportunity for you to learn and be exposed to the English language in a business context.

Topics - Semester 1

1. Communication

2. Writing emails

3. How to write a product description

4. Cultural Behaviour /Differences in Business

5. Making Contacts / Taboo or Not Taboo / Conversation Killer

6. Popup shops  

7. Meetings / Keeping Track   

8. Listening - Are you a Good Listener

9. Solving Problems

10. Handling Calls

11. Solving Problems

12. Negotiations - The Difficult Customer 

13. Assertiveness

14. Making arrangements

15. Describing Equipment – Office Equipment

Teaching Material

The teaching material prepared by the language assistant in addition to recommended textbooks (such as for instance slides, lecture notes, exercises, bibliography) and communications from the language assistant specific to the course can be found inside the Moodle platform › blended.uniurb.it

« back Last update: 03/03/2021

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