Università degli Studi di Urbino Carlo Bo / Portale Web di Ateneo


PHYCHOLOGY OF WORK IN SOCIAL SERVICE ORGANIZATIONS
PSICOLOGIA DEL LAVORO NELLE ORGANIZZAZIONI DEI SERVIZI SOCIALI

A.Y. Credits
2023/2024 6
Lecturer Email Office hours for students
Franco De Felice Tuesday from 3 pm to 4 pm
Teaching in foreign languages
Course with optional materials in a foreign language English
This course is entirely taught in Italian. Study materials can be provided in the foreign language and the final exam can be taken in the foreign language.

Assigned to the Degree Course

Management of policies social services and multuculturalism (LM-87)
Curriculum: GESTIONE DELLE POLITICHE E DEI SERVIZI SOCIALI
Date Time Classroom / Location
Date Time Classroom / Location

Learning Objectives

The university course aims to provide useful knowledge for actively participating in the promotion, organization and management of social services; starting from the knowledge of legislation both at national and Marche Region level governing social services, it will address in depth the implementing regulations on certain kinds of social services. Successively, students will be involved also through testimonials and guided tours,  allowing them to experience the organizational and managerial practice. Work psychology issues will be analyzed which are fundamental for understanding the problems and dynamics of social service management

Program

Starting from an analysis of the historical and legislative development of social services in Italy and in the Marche Region it will pay particular attention to the organization and management of the most important social services for senior citizens, minors, disabled persons and mentally disabled, as well as to certain issues related to work psychology which are useful in social service management. The teaching will deal with the following issues:

- analysis of national and regional legislation on social services - n. 2 hours

- social and health services for minors - n. 4 hours

- social and health services for the disabled - n. 4 hours

- social and health services for the elderly - n. 4 hours

- social and health services for the mentally disabled - n. 4 hours

- motivation to work - n. 2 hours

- Leadership - n. 2 hours

- group work - n. 2 hours

- The psychology of health and illness - n. 2 hours

-Non technical skills e soft skills - n. 4 ore

- stress, burnout, mobbing - n. 4 hours

- communication with fragile users - n. 2 hours

Bridging Courses

no

Learning Achievements (Dublin Descriptors)

Regarding the subject matter the student will need to demonstrate:

Mastery of the national and regional legislation governing social services

Knowledge of social services in areas of interest regarding senior citizens, minors, disabled persons and mental disabilities

Knowledge of welfare, educational and rehabilitation needs for social service users

Knowledge of dynamics of frail/family/service users

Capacity to plan social services

Knowledge of the main areas of interest about work psychology for the social services, work motivation, leadership, teamwork, stress, burnout, mobbing, communication, relationship with death.

The student has to participate in the management of a social service, understand the problems related to frail users , involve the family and have knowledge of the main teamwork dynamics and the psychological difficulties which caring relationships can entail

Teaching Material

The teaching material prepared by the lecturer in addition to recommended textbooks (such as for instance slides, lecture notes, exercises, bibliography) and communications from the lecturer specific to the course can be found inside the Moodle platform › blended.uniurb.it

Supporting Activities

Meetings will be organized with privileged interlocutors (public administrators, family members of users, managers of social services), classroom exercises and, if possible, guided tours of social services. within the expected number of hours

The teaching material and the specific communications of the teacher can be found, together with other support activities, within the Moodle platform › blended.uniurb.it


Teaching, Attendance, Course Books and Assessment

Teaching

Lectures and seminars, group work and guided tours

Innovative teaching methods

lFrontal lessons, interactive lessons

- Some topics of the course will be covered following the practice of "debate", Problem-based learning and Learning by doing.

- Working groups

- Theoretical-practical work in the classroom

-Tutorials

Attendance

Participation in at least three quarters of the lesson hours. Individual study of the texts indicated.

Course books

1. De Felice F., Psicologia del lavoro nelle organizzazioni dei servizi sociali, Goliardica editore, Trieste 2012 - escluso capitolo 3

2. Marinelli M., Persone che curano, Aracne Editrice, 2017. Pag. 180

3. Salis  F., De Felice F., Dinamiche inclusive nella società post complessa. Ricerche, riflessioni, esperienze e narrazioni, in press edizioni 2019

Assessment

The evaluation criteria used for the tests are: - relevance and effectiveness of the answers in relation to the contents of the program; - level of articulation of the response; - adequacy of the disciplinary language used.
Oral exam. carrying out of ongoing tests to verify the understanding of the topics covered

Disabilità e DSA

Le studentesse e gli studenti che hanno registrato la certificazione di disabilità o la certificazione di DSA presso l'Ufficio Inclusione e diritto allo studio, possono chiedere di utilizzare le mappe concettuali (per parole chiave) durante la prova di esame.

A tal fine, è necessario inviare le mappe, due settimane prima dell’appello di esame, alla o al docente del corso, che ne verificherà la coerenza con le indicazioni delle linee guida di ateneo e potrà chiederne la modifica.

Additional Information for Non-Attending Students

Teaching

Study of reference texts and essay to be agreed with the teacher.

Attendance

no

Course books

1. De Felice F., Psicologia del lavoro nelle organizzazioni dei servizi sociali, Goliardica editore, Trieste 2012 - escluso capitolo 3

2. Marinelli M., Persone che curano, Aracne Editrice, 2017. Pag. 180

3. Salis  F., De Felice F., Dinamiche inclusive nella società post complessa. Ricerche, riflessioni, esperienze e narrazioni, in press edizioni 2019

Besides the books indicated for the students, they will choose with the teacher a particular subject to be developed in depth

Assessment

The evaluation criteria used for the tests are: - relevance and effectiveness of the answers in relation to the contents of the program; - level of articulation of the response; - adequacy of the disciplinary language used.
Oral exam. carrying out of ongoing tests to verify the understanding of the topics covered and the in-depth thesis

Disabilità e DSA

Le studentesse e gli studenti che hanno registrato la certificazione di disabilità o la certificazione di DSA presso l'Ufficio Inclusione e diritto allo studio, possono chiedere di utilizzare le mappe concettuali (per parole chiave) durante la prova di esame.

A tal fine, è necessario inviare le mappe, due settimane prima dell’appello di esame, alla o al docente del corso, che ne verificherà la coerenza con le indicazioni delle linee guida di ateneo e potrà chiederne la modifica.

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