Learning Objectives
Themes
The Masters aims to provide in-depth knowledge of the communication skills required for managing human resources, conflict resolution and managing teams in professional and training contexts. The aims of the course are :
knowledge of the theoretical prerequisites and techniques of mediation
Overcome a negative concept of conflict, i.e. Moving from a vision that only considers the destructive potential to a perspective that highlights the positive values and the opportunities for transformation.
Experimentation and increase skills in order to address anger and resentment, fear and prejudice and all feelings that are characteristic of conflict.
Acquiring awareness of own ways of managing conflict to evaluate efficacy
Understanding of communication modes that allow productive exchanges between individuals.
Reflection on self-efficacy in finding new, long-lasting solutions to solve conflicts and on possible areas of improvement.
Development of listening skills in conflictual situations.
Recognising and managing own emotional involvement in conflicts.
Aiding communication through internal (operator-operator) and external (operator-user) conflict mediation
Spreading the mediation culture.
How to apply for Conflict Mediation in psycho-pedagogical, family, community, company, socio-healthcare and learning environments.
- Admission
- Course with
limited number of positions
- Number of positions
- 60 available
- Admission deadline
- Applications due by 17/12/2015
- Forms
- Registration form
-
Application procedure
- You can
apply
from the 07/01/2016 to the 22/01/2016
. Using the online procedure you can register to fill in the application and pay with PagoPA (Credit Card, PayPal) to complete the payment of the admission fee.
- Online
registration
- Online
registration
Registration guidelines
