The university course aims to provide useful knowledge to actively participate in the promotion, organisation and management of social services. Starting from the knowledge of both national and Marche Region regulations governing social services, the implementation rules of some types of social services will be addressed in depth. Subsequently, students will also be involved through testimonies and guided tours, allowing them to experience organisational and management practice. Occupational psychology topics fundamental to understanding the problems and dynamics of social service management will be analysed.

Starting from an analysis of the historical and legislative development of social services in Italy and the Marche region, particular attention will be paid to the organisation and management of the most important social services for the elderly, minors, disabled and mentally disabled, as well as to some issues related to work psychology useful in the management of social services. The teaching will address the following topics

- analysis of national and regional legislation on social services - no. 2 hours

- social and health services for minors - 4 hours

- social and health services for the disabled - 4 hours

- social and health services for the elderly - 4 hours

- social and health services for the mentally disabled - 4 hours

- work motivation - n. 2 hours

- Leadership - 2 hours

- group work - n. 2 hours

- Psychology of health and illness - n. 2 hours

-Non-technical and soft skills - n. 4 hours

- Stress, burnout, mobbing - n. 4 hours

- Communication with fragile users - 2 hours

No

With regard to the subject matter, the student must demonstrate:

Mastery of national and regional legislation on social services

Knowledge of social services in the areas of interest concerning the elderly, minors, the disabled and mental disabilities

Knowledge of the care, educational and rehabilitation needs of social service users

Knowledge of the dynamics of frail/family/service users

Capacity to plan social services

Knowledge of the main areas of interest concerning work psychology for social services, work motivation, leadership, teamwork, stress, burnout, mobbing, communication, relationship with death.

The student must participate in the management of a social service, understand the problems related to fragile users, involve the family and have knowledge of the main dynamics of group work and the psychological difficulties that caring relationships can entail

The teaching material prepared by the lecturer in addition to recommended textbooks (such as for instance slides, lecture notes, exercises, bibliography) and communications from the lecturer specific to the course can be found inside the Moodle platform › blended.uniurb.it

Classroom exercises (also with experts in the subject) and, if possible, guided visits to social services will be organised. within the number of hours foreseen

Teaching

Lectures and seminars, group work and guided tours

Attendance

Attendance at least three quarters of the lesson hours. Individual study of the indicated texts.

Course books

1. De Felice F., Psicologia del lavoro nelle organizzazioni dei servizi sociali, Goliardica editore, Trieste 2012 - escluso capitolo 3

2. Marinelli M., Persone che curano, Aracne Editrice, 2017. Pag. 180

3. Salis  F., De Felice F., Dinamiche inclusive nella società post complessa. Ricerche, riflessioni, esperienze e narrazioni, in press edizioni 2019

Assessment

The assessment criteria used for the tests are:

- relevance and effectiveness of the answers in relation to the programme content;

- level of articulation of the answer;

- appropriateness of the disciplinary language used.

Oral examination. conducting of in itinere tests to check comprehension of the topics covered

Disability and Specific Learning Disorders (SLD)

Students who have registered their disability certification or SLD certification with the Inclusion and Right to Study Office can request to use conceptual maps (for keywords) during exams.

To this end, it is necessary to send the maps, two weeks before the exam date, to the course instructor, who will verify their compliance with the university guidelines and may request modifications.

Teaching

Study of reference texts and essay to be agreed with the lecturer.

Attendance

No

Course books

1. De Felice F., Psicologia del lavoro nelle organizzazioni dei servizi sociali, Goliardica editore, Trieste 2012 - escluso capitolo 3

2. Marinelli M., Persone che curano, Aracne Editrice, 2017. Pag. 180

3. Salis  F., De Felice F., Dinamiche inclusive nella società post complessa. Ricerche, riflessioni, esperienze e narrazioni, in press edizioni 2019

In addition to the books indicated for the students, they will choose with the lecturer a particular topic to study in depth

Assessment

The assessment criteria used for the tests are:

- relevance and effectiveness of the answers in relation to the programme content;

- level of articulation of the answer;

- appropriateness of the disciplinary language used.

Oral examination. conducting of in itinere tests to check comprehension of the topics covered

Disability and Specific Learning Disorders (SLD)

Students who have registered their disability certification or SLD certification with the Inclusion and Right to Study Office can request to use conceptual maps (for keywords) during exams.

To this end, it is necessary to send the maps, two weeks before the exam date, to the course instructor, who will verify their compliance with the university guidelines and may request modifications.