The course aims to provide the student with the main skills of observation and management of interpersonal skills applied to psychology. Specifically, the course aims to provide the student with the tools to understand the dynamics and main types of problems that can arise in the relationship with the other and/or with the group at the personal level and in daily psychological practice, in order to regulate emotional activation in the encounter with the other and communicate effectively. At the end of the course the student should have acquired the main tools to be used in the encounter and relationship with the other in the psychological field. 

The course will focus on relational skills and the practical application of these skills in everyday practice and communication pragmatism. The following topics will be covered:

• WEEK 1: Presentation of the course and examination procedure. General introduction and assertiveness structure
• WEEK 2: Application of Relational Skills to Non-Voral Communication
• WEEK 3: Application of relational skills to verbal communication
• WEEK 4: The Nonviolent Communication (CNV) of Rosenberg
• WEEK 5: Hard and Soft Skills - cross-functional competences 

Knowledge and comprehension skills: knowledge and understanding of the main constructs related to the concept of "relational abilities" (verbal and non-verbal communication, assertiveness, nonviolent communication, groups)

Applying knowledge and understanding: apply the understood and acquired knowledge to the observation of the functioning of its own and others relational processes with the aim of understanding how to deal with simple and complex situations in the relational field

Making judgements: ability to integrate knowledge and concepts learned to develop a critical mind with regard to the reading of social interaction dynamics

Communication skills: ability to communicate clearly and effectively the knowledge acquired and their ideas in reference to the content observed, to specialist and non-specialist interlocutors; ability to apply the knowledge acquired regarding communication skills.

Learning skills: to acquire strategies for observing and observing some relational situations and to be able to understand, autonomously, the best way of managing simple and/or complex situations in relational context (individual or group)

The teaching material prepared by the lecturer in addition to recommended textbooks (such as for instance slides, lecture notes, exercises, bibliography) and communications from the lecturer specific to the course can be found inside the Moodle platform › blended.uniurb.it

Teaching

Lectures and exercises.

Attendance

There is no obligation to attend. 

Course books

Required: Testo Anchisi, R. & Gambotto Dessy, M. (2016). Manuale di assertività. Teoria e pratica delle abilità relazionali: alla scoperta di sé e degli altri. Franco Angeli Editore. 

Recommended: Rosenberg, M. B. (2003). Le parole sono finestre (oppure muri). Edizioni Esserci RE.

The course slides will be made available on the Blended Learning platform and are an integral part of the examination material.

Assessment

The assessment consists of two written tests:

• the student must complete a first part of the examination (open question that requires theoretical and practical reflection), to be considered as pre-appeal. Access to the written exam can be granted by the timely delivery of the exercise, which is considered partial eligibility.
• the written exam, lasting 45 minutes, requires the student to answer 1 open-ended question of their choice and will assess the students' knowledge in relation to the examination program. 

Disability and Specific Learning Disorders (SLD)

Students who have registered their disability certification or SLD certification with the Inclusion and Right to Study Office can request to use conceptual maps (for keywords) during exams.

To this end, it is necessary to send the maps, two weeks before the exam date, to the course instructor, who will verify their compliance with the university guidelines and may request modifications.

Teaching

In order to give the opportunity to non-attending students to compensate with self-study what is done during the lectures, it is recommended to use all the materials included in the blended platform (slides, exercises, supplementary material) that are particularly useful for the full understanding of the program content.

Attendance

There is no obligation to attend. 

Course books

Required: Testo Anchisi, R. & Gambotto Dessy, M. (2016). Manuale di assertività. Teoria e pratica delle abilità relazionali: alla scoperta di sé e degli altri. Franco Angeli Editore. 

Recommended: Rosenberg, M. B. (2003). Le parole sono finestre (oppure muri). Edizioni Esserci RE.

The course slides will be made available on the Blended Learning platform and are an integral part of the examination material.

Assessment

The assessment consists of two written tests:

• the student must complete a first part of the examination (open question that requires theoretical and practical reflection), to be considered as pre-appeal. Access to the written exam can be granted by the timely delivery of the exercise, which is considered partial eligibility.
• the written exam, lasting 45 minutes, requires the student to answer 1 open-ended question of their choice and will assess the students' knowledge in relation to the examination program. 

Disability and Specific Learning Disorders (SLD)

Students who have registered their disability certification or SLD certification with the Inclusion and Right to Study Office can request to use conceptual maps (for keywords) during exams.

To this end, it is necessary to send the maps, two weeks before the exam date, to the course instructor, who will verify their compliance with the university guidelines and may request modifications.